Pre-sales service:
1. Demand communication: In-depth communication with customers to understand the specific requirements of their welding projects, workpiece materials and specifications, production scale and expected goals.
2. Solution customization: Based on customer needs, combined with our own technology and product advantages, we tailor personalized welding equipment and solutions for customers, including equipment selection recommendations, process parameter setting suggestions, etc.
3. On-site inspection: If necessary, send a professional team to the customer's production site for on-site inspection to further evaluate the feasibility of the project and special needs to ensure accurate adaptation of the solution.
4. Cost estimation and quotation: Detailed calculation of the costs of equipment, accessories, installation and commissioning, and after-sales service required for the project, and provide customers with transparent and reasonable quotations.
5. Contract signing: After reaching an agreement with the customer on terms such as service content, price, and delivery time, sign a formal contract to clarify the rights and obligations of both parties.
In-sales service:
1. Order processing: Quickly start the order process, coordinate production, procurement and other departments to ensure that equipment is produced on time and raw materials are supplied in time.
2. Production monitoring: strictly control the quality of equipment production, supervise and inspect each production link according to high-standard production processes and quality inspection processes, and regularly feedback production progress to customers.
3. Equipment debugging: comprehensive pre-debugging of equipment before leaving the factory to ensure stable performance. After arriving at the customer's site, professional technicians will conduct fine debugging again to make it accurately adapt to the customer's production environment and process requirements.
4. Personnel training: provide customers with systematic operation and maintenance training courses, including basic equipment operation methods, daily maintenance points, common troubleshooting techniques, etc., to ensure that customer personnel can use the equipment proficiently and safely.
After-sales service:
1. Regular return visits: establish customer files, regularly return customers, understand the use of equipment, collect customer feedback and suggestions, and promptly solve problems encountered by customers during use.
2. Fault response: set up a 24-hour service hotline, and when customers encounter equipment failures, they can respond quickly, and troubleshoot in time through telephone, remote assistance or dispatching technicians to the site, etc., to reduce the impact of downtime on customer production.
3. Accessories supply: Establish a complete accessories inventory management system to ensure sufficient supply of commonly used accessories, quickly provide customers with the required accessories replacement services, and ensure the continuous and stable operation of the equipment.
4. Equipment upgrade: Pay attention to the development of industry technology, provide customers with equipment upgrade solutions and services in a timely manner, help customers improve equipment performance, optimize welding processes, and adapt to changing market demands and production requirements.
